Place an order

How to place an order on ARISTOPET?

Placing an order on ARISTOPET is very easy: First, browse our store and select the item you were looking for. On the page for the item you want to purchase, select the size, color, weight, and/or quantity options, if applicable, and click the “Add to My bag” button.

After doing so, the system will take you to “My bag,” where you can make any changes to the items or continue shopping. If you have a promotional code, you can enter it.

Once you have finished selecting your items, you can select “PLACE ORDER” in your shopping bag. On the next page, you will need to enter your personal details and shipping address. You will be able to view a summary of your purchase and select your payment method.

Once you have placed your order, you will reach a confirmation page. You will also receive an email confirming your purchase at the email address you provided.
What is the shipping cost of an order?

Shipping is free as long as the order total exceeds €65. If it is less than that amount, applicable shipping costs will be €8.50 per order and will be borne entirely by the customer. Total shipping costs will be shown before completing the purchase process.

From time to time, ARISTOSHOP may offer promotions providing the User with shipping at no additional cost. In such cases, enjoying this benefit will be subject to compliance with the terms of the promotion in question.
What are the delivery times for the order?

Your order’s delivery times will depend on the selected product and are shown in each product’s detailed information. If an order consists of several products, the order information displayed during checkout will show the estimated delivery date corresponding to the product with the longest delivery time.
How is VAT applied?

All products include VAT; it will be shown separately in the shopping cart.

Problems with my order

Why hasn't my order arrived?

If your order has not arrived on the expected day, you can contact us at 900 820 450 or by email at hola@aristopet.com

First, we recommend:

  • Check the confirmation email to verify the scheduled dates.
  • Make sure the delivery address and your personal details are correct.
  • Check whether you have received any notification from the courier. Your package may be at the courier’s warehouse.
  • Check whether your neighbors have accepted the package on your behalf.
I received an incorrect item in my order

We apologize for any inconvenience we may have caused if you received an incorrect product.

You must contact us immediately at 900 820 450 or by email at hola@aristopet.com, before 5 calendar days have passed since you received your order, and we will rectify the error by exchanging the product for the one you want. If it is more expensive, we will provide you with a bank account number so that you can make a transfer.

If you would like a refund, you must return the product to us within 7 calendar days of receiving it, after contacting us to notify us of the issue.
I received a defective item

We apologize for any inconvenience caused if you have received a defective product.
Please provide us with as much information as possible, such as your order number, which product is defective, and a description of the defect, as well as whether you would prefer a refund or a replacement.
How can I return an item?

If you are not satisfied with your purchase, you can return the items in their original condition within 14 days after receiving them, and we will issue the corresponding refund. To return your order, you must contact us by email (devoluciones@aristopet.com) or by phone (+34 900820450).

The refund will be issued once we have received the product, using the same payment method used for the order. It may take 5–10 business days for the funds to appear in your account.

See all information regarding returns in the Return Policy.

Payment methods

What payment methods are available to pay for my order?

At ARISTOPET, you can pay for your orders with a Visa/MasterCard credit or debit card, PayPal, and/or bank transfer.

If you choose bank transfer, you must include your first and last name in the subject and send it to account: ES60 2080 3619 2230 4007 2055
I have a discount code. How do I use it?

You must enter the discount code in the “Discount code” field on the checkout page.
Is it safe to place orders and make payments online?

We use secure ordering systems and are constantly improving our software to provide our customers with the highest level of security.

ARISTOPET uses SSL technology (the industry-standard Secure Sockets Layer technology) to encrypt information such as names, addresses, and sensitive data like credit card details.
How can I make a payment with PayPal?

To pay with PayPal, you’ll need to open a PayPal account through its website. As soon as your account is set up, you can select PayPal as your payment method:

  • If you’re already a PayPal customer, you can confirm the payment by entering your login details on the PayPal website.
  • If you’re new, you can log in as a guest or open a PayPal account to confirm the payment.
  • We’ll ship your order after receiving your payment.
  • PayPal payments are usually completed within a few minutes.
  • If you pay via PayPal, you’ll always receive an order confirmation.
When will my order be paid?

If your card is authorized, the payment will be processed immediately, and you’ll receive an email confirming that your order has been placed successfully.