Privacy policy

Privacy Policy

This Privacy Policy regulates the processing of personal data carried out as a result of accessing and using the online platform accessible through www.aristopet.com (hereinafter, the "Platform"). The data controller for personal data collected through the Platform is Aristoboard Group, SL. (hereinafter, "ARISTOPET" or "We"), with registered office at C/San Bernardo 20, 6ºDcha, 28015 – Madrid and CIF B-87418075.

This Privacy Policy applies to users who visit and/or register on the Platform ("Users" or "You"). By accessing or using the platform, You expressly accept and authorize the collection, processing, and communication of your personal data under the terms established in this Privacy Policy.

What information do we receive from Users?

We receive different data from You when you browse the Platform, make purchases through our online store ("ARISTOSHOP"), create your profile or use our social network ("ARISTOGANG"), subscribe to our newsletter, complete any of our forms, send us postal or electronic mail, call us on our telephones, or use any other functionalities and services offered through the Platform.

  • Contact information: contact data may include, among others, name and surname, telephone numbers, postal address, and email address.
  • Other information provided by Users:
  • When you register on the Platform or create or update your profile on ARISTOGANG, we collect additional information you provide, such as your date of birth, profile photos, etc. We also record the content (videos, photographs, messages, comments, etc.) that Users voluntarily upload or post on our social network ARISTOGANG.
  • When you make purchases on ARISTOSHOP, you must provide us with the necessary data for invoicing and payment of the purchase, as well as for order management (delivery address, telephone number, etc.).
  • When you send us messages through forms, send us postal or electronic mail, or call us by phone, we collect the personal data you provide or include in your messages or conversations.
  • Likewise, data generated as a result of managing orders placed on ARISTOSHOP, using your ARISTOGANG profile, or any other service or functionality of the Platform that the User uses (newsletter subscription, contact forms, etc.) will be processed.
  • When you visit our Platform, we may record data that can be associated with the User and/or their IP address regarding the details of their interaction with the Platform (e.g., searches performed, sections visited, etc.).
  • When you access the Platform through social network identification and authentication systems or other third-party services (Facebook Login, etc.), you authorize us to collect information that may be available in or through your user account with that third party, such as your name and surname, date of birth, city of residence, photographs, "likes", friend lists, etc. In any case, when accessing through such systems, we will ask for your permission regarding the specific information we will collect, and if you give us such permission, we will store the aforementioned information for use for the purposes provided in this Privacy Policy.

We inform you that all fields marked as mandatory in any form must be completed, such that the omission of any of them may prevent the service or request object of the form from being attended to.

Third-party Information

Unless the User has the corresponding authorizations, communication to ARISTOPET or publication through ARISTOGANG or other functionalities of data relating to third parties is prohibited. In such a case, the User guarantees that they have obtained the consent of such persons for the communication to ARISTOPET and/or publication of their personal data on ARISTOGANG, previously informing them of the terms set forth in this Privacy Policy.

How personal data is used

The personal data of the Platform Users are used for the following purposes:

  1. In general, Users' data will be used to manage the different functionalities offered on the Platform, attend to their requests, give them access to the sections of the Platform that require identification, send them notifications and notices related to the use and operation of the Platform, and provide the services offered at all times through it.
  2. When you make purchases on ARISTOSHOP, we use Users' data to process their orders and returns, deliver products, and process payments. Likewise, ARISTOPET may process Users' data for the purpose of contacting Users in the event of any incident during the processing or delivery of the order or in the collection management, being able to request new data or confirm those already collected when necessary or for fraud prevention.
  3. Manage the sending of the newsletter when the User has subscribed to it.
  4. Perform segmentations and other processes that allow for customizing access and use of the Platform (such as, for example, suggesting content or products when you visit the Platform based on the sections visited, searches performed, or your purchase history).
  5. Perform processing for analytical and statistical purposes, surveys on your satisfaction with the Platform and the quality of the products and services offered through it.
  6. In cases where the User has authorized receiving commercial communications, ARISTOSHOP may send commercial information by any means, including telephone, telematic, and electronic means (among others, by email and SMS), both general and adapted to their personal characteristics, about products and services marketed through ARISTOSHOP related to pets or about other activities carried out or sponsored by ARISTOSHOP (promotions, contests, events, news, etc.). Likewise, they accept the communication of their personal data (identification and contact data) to ARISTOPET's advertising partners so that they can send them commercial information, both general and adapted to their personal characteristics, about their products and services related to pets (among others, food, accessories, health and hygiene, toys, leisure and travel, pet boarding, etc.), energy supply, energy and equipment maintenance, telecommunications and Internet, financial services and insurance, home equipment and assistance, automotive and related, leisure, training, mass consumption, catering, hospitality, travel, electronics, NGOs.

To ensure that commercial communications from ARISTOPET or its advertising partners are tailored to the Users' particular preferences, ARISTOPET may perform segmentations and other processing of the data collected about the User, such as the sections of the Platform visited, searches performed, purchase history, etc.

How ARISTOGANG User information is shared

The information contained in the ARISTOGANG Users' profiles (name and surname, as well as photographs included in their profile) is always public to other ARISTOGANG Users. Other information that You decide to share on ARISTOGANG, such as videos, photographs, messages, comments, etc., will also be public by default for all Users of our social network.

Consequently, when You provide us with information or share information on ARISTOGANG, You allow Us and other Users to access and use said information and associate it with You, and it may even be known by third parties outside the Platform (information that Users may share outside the Platform, information accessible through search engines, etc.).

Communication of personal data to third parties

Without prejudice to transfers to ARISTOPET's advertising partners, generally your data will not be transferred to third parties, except in those cases where the transfer is in compliance with a contractual or legal obligation or we have previously requested your consent for the transfer of your personal data.

Minors

The Platform is exclusively directed to users over 14 years of age, so if the User is under that age, they are expressly prohibited from using or registering on it. For these reasons, no parental authorization system is provided that allows access to the Platform and, by using or registering on it, the User guarantees that they are over that age.

Accuracy and currency of data

The User guarantees that the data provided to ARISTOPET through the Platform or any other means are accurate and truthful and undertakes to inform us of any modification to them, this company being exempt from any type of responsibility in this regard. Without prejudice to the functionalities that the Platform may offer at any time to rectify or update your personal data, the User must contact ARISTOPET to communicate any modification to their data in accordance with the provisions of the section "Revocation of consent and rights of access, rectification, cancellation, and opposition" of this Privacy Policy.

Retention of Information

We inform you that your personal data will be kept in our files for the time necessary to provide you with the services offered through the Platform. In particular, when you register c

In any case, we will retain Users' data for the periods that may be required by any applicable regulation.

Confidentiality and Security of information

ARISTOPET will at all times treat your data with absolute confidentiality and in accordance with the uses and purposes provided in this Privacy Policy. Likewise, ARISTOPET has adopted the technical and organizational measures required by applicable regulations to guarantee the security of personal data and thus prevent its alteration, loss, unauthorized processing, or access, taking into account the state of technology. However, ARISTOPET cannot guarantee that its computer systems are impregnable or, therefore, absolutely exclude the possibility of fraudulent access to your personal data by third parties.

Revocation of consent and rights of access, rectification, cancellation, and opposition

The User may object to the sending of electronic commercial communications at any time by sending an email to baja@aristopet.com or by using the specific means recognized in the commercial communications addressed to them.

Without prejudice to being able to access, rectify and cancel certain personal data through your ARISTOPET user account, we inform you that at all times the User may revoke the consents previously given, as well as exercise the rights of access, rectification, qualification and opposition, by sending a written and signed communication, addressed to Aristoboard Group, SL., C/San Bernardo 20, 6ºDcha, 28015 – Madrid, or by email to baja@aristopet.com, attaching a photocopy of the D.N.I. or any other document that allows proving your identity.

Use of Cookies

The Platform uses its own and third-party cookies. For more information, please consult our Cookie Policy.

Linked Sites

The Platform may contain links to other websites external to ARISTOPET, so we cannot guarantee or be responsible for the processing of personal data that the User provides on those websites. Consequently, we recommend that you review the privacy policies of such sites.

Updates and Changes to the Privacy Policy

ARISTOPET reserves the right to make modifications to this Privacy Policy, therefore Users are advised to visit it periodically.

When significant changes are made to this Privacy Policy, they will be communicated to Users for their acceptance through notices on the Platform or via email or through any other appropriate procedure depending on the circumstances.

If you have any questions about the Privacy Policies, you can contact us at this email address: hola@aristopet.com